Manual Operations on Gateway

Manual operations on the gateway feature allows operators to communicate with the gateways to refresh and reload gateway data.

Icon	Definition
	Reset TCP and UDP sockets: releases the TCP and UDP controller communication sockets and then recreates them.
	Reload: deletes the content of the gateway database, restarts the gateway and reloads the data from the system database. Reload is available on the CE, GE and KT-NCC gateways.

Note...

A hint is displayed when you move your cursor over a button. It gives details about the operation to be performed.

Selecting a Gateway

1 - From the EntraPass workstation, click the Operation tab, and then click Gateway from the menu. The Gateway window displays and lists all the gateways connected to your system.

2 - To view gateway statistics, point to the multi-site gateway you want, and double-click.

Viewing Gateway statistics
The gateway status window outlines the current gateway statistics, these include the following details:

• Connection

• Number of cards

• Number of threads

• Number of messages waiting

• Version

• Number of sites

• Number of sites Ok

• Number of failed sites

• Total memory

• Available memory

• Available virtual memory

• Local time

• Last startup

Note...

When you define modem connections on a gateway, you need to manually check their online status as EntraPass does not show modem connections in the gateway status window under Number of site Ok or Number of failed sites. The Number of sites Ok represents the number of sites successfully connected by broadband connections on the gateway, modem connections are not counted. The Number of failed sites represents the number of sites that failed to connect by broadband connections on the gateway, modem connections are not counted. The Number of sites, represents the number of sites defined on the gateway.

Performing a Hard Reset

Note...

Execute reset commands with caution. Before you carry out a controller reset operation, we recommend you contact our Technical Support. For more information, see Technical Support.

1 - Select the gateway for which you want to perform a hard reset.

2 - Click the Hard reset button. This command erases the existing gateway database and reloads it with new information.

Reloading Gateway Data

EntraPass allows operators to reload data in order to refresh system parameters with new data from the system database. When should you reload a gateway?

• After major changes in the system database such as new cards, new devices, modification of component definition, definition of new schedules;

• When one or more controller(s) is malfunctioning (for example, when it does not receive data).

After a reload operation, the gateway reorganizes the data received and communicates the new data to all the sites and controllers.

Note...

Communication with controllers is suspended during a reload operation.

1 - Select the gateway for which you want to reload the data.

2 - Click the Reload data button. Gateway data will be updated.